Privacy Policy
This policy explains what personal information Stretch LLC, a Maryland company based in Glen Burnie, Maryland ("Stretch", "we", "us"), collects through stretch-llc.com, the Stretch CRM and the Stretch quote widget, and how we use it.
1. Information we collect
- Account information. When you sign up or use the CRM: your name, email address, business name and the business details you add in Settings, such as phone, website and address.
- Data you store in the CRM. Leads, customers, trips, vehicles, documents and other records you add or receive in your account.
- Quote widget submissions. When someone fills out a quote form on a business's website, we receive the details they enter (such as name, email, phone and trip details) and store them in that business's account.
- Forms on our site. Details you send through our book-a-demo, pilot or other forms.
- Payment information. Card payments are handled by our payment processor. We do not store full card numbers. We keep limited details the processor returns, such as card brand, the last four digits, the expiry date, and payment records.
- Technical information. IP address, browser and device details, pages viewed, and log data created when you use the site or the CRM.
2. Cookies and analytics
The CRM uses cookies to keep you signed in and to protect forms against misuse. Our public pages use Google Analytics to understand how visitors use the site. You can block or delete cookies in your browser settings; parts of the CRM will not work without its sign-in cookie.
3. How we use information
- To provide, run, secure and support the Service.
- To process subscription payments and keep billing records.
- To send account emails, such as sign-up confirmation, password resets, lead notifications and billing notices.
- To respond to demo, pilot and support requests.
- To understand how the site is used and to improve it.
- To meet legal obligations and enforce our Terms of Service.
4. Information our customers collect
Businesses that use Stretch decide what they collect from their own customers through the CRM and quote widget, and how they use it. We process that information on their behalf. If you sent a quote request to a business that uses Stretch, please contact that business about your information.
5. How we share information
We do not sell personal information. We share it only:
- with service providers that help us run the Service, such as hosting, email delivery, analytics and payment processing, for those purposes only;
- with the business you submitted a quote request to, when you use its quote widget;
- when the law requires it, or to protect the rights, safety and security of our users, the public or Stretch;
- as part of a merger, acquisition or sale of all or part of our business.
6. Retention
We keep account and CRM data while your account is open and for as long as needed afterward to meet legal, billing and record-keeping obligations. Businesses can ask us to delete the data in their account.
7. Security
We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices
You can update your account details in the CRM. You can ask us to access, correct or delete personal information we hold about you by contacting us below. You can opt out of non-essential emails using the unsubscribe link in them.
9. Children
The Service is for businesses and is not directed to children under 13. We do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy. If we make a material change, we will post the new version here and update the date above.
11. Contact
Stretch LLC, Glen Burnie, Maryland. Questions about this policy: [email protected] or (833) 444-4739.