Terms of Service
These Terms of Service ("Terms") cover your use of the Stretch CRM, the Stretch quote widget, and the related services offered at stretch-llc.com (together, the "Service"). The Service is provided by Stretch LLC, a Maryland company based in Glen Burnie, Maryland ("Stretch", "we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you sign up for ("you").
1. Your account
You must give accurate sign-up details and keep your login credentials private. You are responsible for activity under your account, including activity by team members you add. Tell us promptly if you think your account has been used without permission.
2. Plans
The Service is offered on a free tier and on paid monthly plans. The features and usage limits of each plan are the ones shown on our pricing page and in your account at the time you use them. Usage beyond a plan's limits may be limited or held until you move to a plan that includes it.
3. Billing and payment
- Monthly billing. Paid plans and paid add-ons are billed monthly, in advance, starting on the day you subscribe. Your plan renews each month on that billing date until you turn off renewal.
- Payment method. Subscriptions are paid by card through our checkout. By subscribing, you authorize us to charge your card for each monthly renewal and for any upgrade you choose.
- Paid through the current period. Each payment covers your plan through the end of the monthly billing period it pays for.
- Turning off renewal. You can turn off renewal from your account before your next billing date. Once you opt out, your plan will not renew: you keep full access through the end of the period you have already paid for, and no further charges are made after that.
- No refunds for paid time. Payments for periods that have started are not refunded, including when you turn off renewal partway through a period or stop using the Service.
- Upgrades. If you upgrade to a higher plan during a billing period, you are charged a prorated amount for the rest of that period at the time of the upgrade, and your next renewal is at the new plan's price.
- Downgrades. If you move to a lower plan, the change takes effect at your next billing date. Paid time on the higher plan is not refunded.
- Failed payments. If a renewal payment fails, we may retry it. If it still cannot be collected, paid features may be turned off until payment is made.
4. Your data
You own the business data you put into the Service, including the leads, customers, trips, vehicles and documents in your account. You give us permission to store and process that data only to run, secure and support the Service for you. Our Privacy Policy explains how we handle personal information.
You are responsible for having the right to collect and use the information you put into the Service, including the details your own customers send through your quote widget, and for following the laws that apply to how you contact them.
5. Acceptable use
You agree not to use the Service to break the law, send spam, upload malicious code, try to get into other customers' accounts or data, or interfere with the Service. We may suspend an account that does any of these things.
6. The Service
We work to keep the Service available and secure, but we do not promise that it will be uninterrupted or error free. We may change or improve features over time. The Service is provided "as is" and "as available", to the extent the law allows.
7. Limitation of liability
To the extent the law allows, Stretch is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability for any claim about the Service is limited to the amount you paid us for the Service in the three months before the claim arose.
8. Ending your use
You can stop using the Service by turning off renewal as described in section 3; your access continues through the period you have paid for. We may suspend or close an account that breaks these Terms. Sections 4, 7 and 10 continue to apply after your account ends.
9. Changes to these Terms
We may update these Terms. If we make a material change, we will tell you before it takes effect. Continuing to use the Service after that means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law rules.
11. Contact
Questions about these Terms: [email protected] or (833) 444-4739.