Templates, scheduling, opt-in management, two-way reply threading — wired to leads, bookings, drivers and vendors. Preview live in the CRM today; carrier-integrated production ship Q4 2026 on the Growth tier.
If you’re running a limo or charter operation in 2026 and your primary client-communication channel is a phone call or an email, you’re losing deals you don’t even know about. Industry-wide SMS open rates sit at 98% inside 3 minutes. Phone callbacks hover at 30%. Transactional email opens come in around 22%. The deal happens where the client answers, and the client answers texts.
The usual fix is a Twilio account, a custom script, and a $300/month SimpleTexting subscription with a web app that doesn’t know who your clients are. You end up copying phone numbers from your CRM into a separate inbox, remembering to update both systems when a lead replies, and losing the whole thread when the dispatcher who was texting the client goes on vacation.
Stretch SMS lives inside the CRM. Open a lead, click the SMS tab, pick a template, send. Client replies — the message lands in the lead’s activity feed, visible to every dispatcher. Pickup reminders, “driver is outside” alerts, overtime addendum links, cancellation confirmations — all fire from the same CRM you’re already in.
Pre-built templates for the moves you fire ten times a day: “Hi {{first_name}}, confirming your pickup Sat at {{pickup_time}} from {{pickup_address}}.” Save your own, pick from the shared library.
Client replies land in the lead’s activity feed, surfaced in the CRM inbox with a red dot. Any dispatcher can respond — conversation is shared across the whole team, not locked to the dispatcher who started it.
Fire a “24h before pickup” reminder, a “driver is 15 min out” alert, a “rate your trip” follow-up — all scheduled off the booking record, no manual send.
TCPA-compliant opt-in capture on the quote widget. STOP keyword honored automatically. Opt-in status visible on every lead so you never fire to a client who’s opted out.
Trip assigned to a vendor fires an SMS to their dispatch line with the pickup detail. Vendor acknowledgment captured. Pairs with the vendor portal for a full accept + confirm loop.
When a trip flips to “en-route” on the dispatch board, the client gets a “driver is on the way” SMS. When it flips to “arrived” they get a “driver is outside” SMS. Set once, fires on every trip.
No surprises, no “contact sales for pricing.” Everything in the stack has a price tag on the box.
SMS unlocks on the Growth tier ($189/mo) alongside vendor portal, auto-leads, integrations and advanced reports. Preview mock lives in the CRM today; carrier-integrated production ships Q4 2026. Message pricing passes through at carrier rates (Twilio ~$0.0079/SMS to US numbers) with no per-tenant Twilio account to manage.
| Capability | Free | Pro | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Preview in CRM | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live two-way SMS (prod) | — | — | ✓ | ✓ | ✓ |
| Monthly messages included | — | — | 500 | 2,500 | Unlimited |
| Overage pricing | — | — | $0.012/msg | $0.010/msg | Pass-through |
| Template library | — | — | ✓ | ✓ | ✓ |
| Scheduled sends | — | — | ✓ | ✓ | ✓ |
| TCPA opt-in tracking | — | — | ✓ | ✓ | ✓ |
| Dedicated short code | — | — | — | — | ✓ |
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