Flat-rate sedan + SUV + sprinter pickups. 24/7 demand, flight-delay monitoring, cell-phone-lot staging, meet-and-greet, Uber-trained passengers who expect ETA updates by text. The margin on airport work is thin, so operations has to be clean — the right CRM pays for itself in the first week of SMS calls you don't have to answer.
Airport transfer is flat-rate, high-volume, 24/7 and relentlessly time-sensitive. The margin per trip is thin (a sedan EWR run might net $45 after driver and fuel), the volume has to be real, and operations has to be clean because any single late pickup turns into a 1-star Google review and a chargeback demand. The ride-share players (Uber Black, Lyft Lux) have trained passengers to expect specific things: a text when the driver is dispatched, a text with the driver's name and license plate, an in-app ETA, a quiet professional pickup. If you can't deliver that experience, your repeat booking rate collapses — and airport work only makes money on repeat bookings.
Then there's the flight-delay surface. The flight you quoted a 7:30pm pickup for is now showing arrival 8:47pm. If your dispatch system doesn't know this — your driver sits at the cell-phone lot for an hour and either you eat the wait time or you have an awkward “we need to charge you for the delay” conversation with a tired passenger whose flight was already miserable. The right CRM pings a flight-tracking source every 10 minutes and auto-adjusts the pickup window with no human intervention. The driver gets a new SMS. The passenger gets a new ETA. Everyone keeps their composure.
Then the curb-zone timing problem. TSA / airport-authority rules at major hubs mean a vehicle sitting empty at Terminal A arrivals for more than ~90 seconds gets flagged and sometimes towed. So the dispatch flow has to be: driver stages at the cell-phone lot → passenger exits baggage claim and SMS-texts a trigger word → driver pulls to the terminal → passenger meets at a designated spot. If your CRM doesn't support the trigger-SMS-to-dispatch workflow, you're going to pay a lot of airport parking fines.
And finally, the repeat-booking + flat-rate conversion problem. The passenger who used you for the Monday-morning EWR drop is going to need the Friday-afternoon EWR pickup. You should know that before they land, send them a “want to lock in your return?” SMS at the right moment, and auto-charge their saved card when they say yes. Nothing airport-specific about this — just an obvious workflow that most CRMs don't automate.
Pulled from the request logs of airport-heavy operators across our brand portfolio.
Embed on your site. Passenger picks pickup city, drop airport (or vice versa), vehicle type. Flat rate quoted instantly, flight-number field required for arrivals, booking locks in under 90 seconds. Beats the “call for a quote” competition every time.
See the quote widget →Dispatch confirmation, driver assignment with name + photo + plate, “driver on the way” at pickup time, “driver at the curb” on arrival. Matches the Uber Black / Lyft Lux expectation passengers have. Cuts “where is my driver” calls to zero.
See SMS features →Flight number captured at booking triggers a 10-minute polling loop. Flight delays auto-shift the pickup window on the dispatch board, driver SMS auto-updates, passenger gets a new ETA. No manual flight-watching required by the dispatcher.
See dispatch board →Every vehicle tracked with TLC medallion / PUC permit / commercial livery registration, insurance policy, inspection date. Airport-authority audits are a one-click PDF export. Driver chauffeur endorsements tracked separately for assignment logic.
See fleet management →Your bwi.yourbrand.com on your SSL cert with your airport-service pricing page. Passengers who Google “sedan from BWI to Baltimore downtown” see your branded page, not a Stretch subdomain. Measurably better conversion.
See custom domain →Passenger used you on Monday for the airport drop. 24 hours before their return flight (we captured it at booking), auto-SMS asks if they want to lock in the pickup. Card on file, one-tap confirm. Repeat-booking rate goes up measurably.
See auto-leads →The lifecycle of a classic EWR arrival pickup, with the flight running 47 minutes late — and the operations surface absorbing it without a scramble.
Widget: EWR arrival 7:30pm, Lincoln MKT, downtown drop. Flat $185.
Full fare captured via Fortis Vault at booking. Receipt + confirmation fire.
Auto-assigned by proximity. SMS to passenger with driver name + plate.
Dispatch board auto-shifts pickup to 8:17pm. Driver gets SMS. Passenger gets SMS.
Passenger texts “here” from baggage claim. Driver pulls, 90-second curb, go.
24hr before return flight, SMS asks to lock pickup. Repeat booking fires.
SMS and auto-leads unlock on Growth ($189/mo) — and both are table-stakes for airport work. The passenger-facing SMS experience (driver name, plate, ETA, delay updates) is what keeps your repeat-booking rate alive. Auto-leads is what fires the return-trip ask. Pro ($99/mo) is viable for a 1-car owner-operator who's okay doing the SMS manually. Scale ($489/mo) makes sense once you're past 15 cars or want the live dispatch board for busy airport mornings. Enterprise is for operators running multiple airport brands or integrating with corporate travel platforms.
BWI airport transfer heavy. Flat-rate sedan + SUV + sprinter pickups, downtown Baltimore + DC corridor + Annapolis coverage. Growth tier. Flight-tracking + return-trip auto-ask drives measurably higher repeat booking rate than competitors.
Read case study →PHL airport transfer coverage into Philadelphia metro, Main Line suburbs, Jersey Shore seasonal. Growth tier. Corporate account book heavy on Monday-Friday departures, leisure book heavy on weekend arrivals.
Read case study →Free tier lets you test the quote widget and flight-number intake. Growth unlocks the SMS experience passengers now expect. Book 15 minutes with us and we'll show you the dispatch board with flight-tracking already wired up.